Operations

Management, labor, and operational excellence

Jul 14•4 min • Editorial Team

Beyond the Brand Standard: The ROI of Radical Empathy

Analyzing how grassroots hospitality in crisis moments strengthens brand loyalty more than corporate mandates.

Jul 14•4 min • Editorial Team

Marriott's Q1 Growth: Is the International Recovery Outpacing North America?

Analyzing whether the narrowing gap between domestic and global RevPAR growth signals a ceiling for the North American market.

Jul 8•5 min • Editorial Team

How General Managers Are Using AI to Cut Labor Costs Without Cutting Staff

By leveraging predictive demand modeling, hotel operators are eliminating overtime waste and improving employee retention through precision scheduling.